Last updated: 8 October 2025

Thank you for your interest in the services provided by Sport Nutrition Explained (the “Website”), available at http://www.sportsnutritionexplained.com/

This policy outlines the terms under which refunds and cancellations are handled for services provided.

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1. Payments

All payments for services are arranged and processed separately from this Website.
No payments are taken or processed directly through http://www.sportsnutritionexplained.com/.

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2. Services

The services offered by Sport Nutrition Explained consist of professional nutrition consultations and related sessions. Each service is considered fully delivered once the session has taken place.

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3. Cancellation Policy

If you need to cancel or reschedule your session, you must provide at least 24 hours’ notice prior to your scheduled appointment time.

• More than 24 hours’ notice: You may cancel your booking and receive a full refund to the card or bank account originally used for payment. Where possible, I will also offer the option to reschedule your appointment to another suitable time.

• Less than 24 hours’ notice: Cancellations made within 24 hours of the scheduled session will be charged in full and will not be eligible for a refund.

• No-shows: Failure to attend a session without notice will be treated as a completed service and no refund will be issued.

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4. Refund Policy

Refunds are available under the following circumstances:

1. Cancellations with more than 24 hours’ notice – a full refund will be issued to the original payment method.

2. Consultancy packages – may be refunded only in the event of:

   • Documented financial hardship,

   • Ill health, or

   • Unemployment.
     Evidence may be required to support the refund request.

3. Professional referral – if I determine during our work that it would be more appropriate for you to work with another professional, I may refer you onward after consulting you. In such cases, a refund will be granted for any unused portion of the service or package.

Once a session has been attended, no refunds are provided for that completed session.

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5. Rescheduling

Where possible, and if more than 24 hours’ notice is given, I will make every effort to reschedule your appointment to a suitable alternative date or time.

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6. Contact

For any questions regarding this Refund and Cancellation Policy, or to request a refund or reschedule, please contact me at:
Email: rb@sportsnutritionexplained.com